National Museums Northern Ireland is an ambitious organisation delivering award-winning museum services to more than 900,000 visitors annually. Our mission is to:
The Ulster American Folk Park at Castletown, Omagh, Co Tyrone is an outdoor museum designed to tell the story of the great waves of emigrants who left Ulster for the New World in the 18th and 19th centuries and of the contribution they made to the USA throughout the whole period of its birth and development. Through its unique display of outdoor exhibits featuring many original buildings such as the ancestral homes of Thomas Mellon, John Joseph Hughes and Hugh and Robert Campbell, the Ulster American Folk Park depicts the varied aspects of emigrants’ life and experience on both sides of the Atlantic in the 18th and 19th centuries.
We are looking for someone to assist in the provision of efficient and effective information giving, ticketing and retail sales service to the users of the museum in the visitor information centre including museum admission point and shop. To provide all visitors to the Ulster American Folk Park with a high quality experience, creating a welcoming atmosphere and providing a high standard of customer care.
Under the direction of the Visitor Services Manager, the role will be responsible for leading the visitor services team in the delivery of excellent interpretive services, and customer care to all visitors and users at the Ulster Folk Museum and Ulster Transport Museum. The post holder will carry out active on the ground management to ensure the quality of the visitor experience, and presentation of the museum.
A key role will be the identification of any problems relating to such matters and ensuring that they are dealt with expediently. The postholder will assume lead role in delivering areas of work as outlined below:
We are looking for a Business Support Administrator to assist in the provision of an efficient and effective business administration support, including ticketing, procurement and retail support to the Visitor Services and Operations Management Team at the Ulster American Folk Park.