We are ‘Here for Good’. We believe in excellence, authenticity, teamwork, respect and courage and seek an individual who can share and embody our core values.
This role will be a critical managerial role, central to our future ambitions. The post holder will have the opportunity to build and enhance our commercial footprint and supporting National Museums NI to realise its potential as the premier cultural asset in Northern Ireland.
Reporting to the Head of Experience & Enterprise and building and leading the Business development team, the Commercial Manager will be key to the implementation of the organisation’s Commercial Strategy. They will be instrumental in supporting the building of a greater commercial culture and mindset across the organisation. Focus will be on National Museums NI increasing opportunities of creating and optimising revenue and profitability through innovative and sustainable entrepreneurial approaches.
The Commercial Manager will be responsible for the performance of all of National Museums NI commercial activities. This will include but not limited to Venue Space Hire, Travel Trade, Filming, Catering partner contract management, and other outsourced contract management.
Key to success will be achieving the right balance between securing the optimum commercial propositions for our audiences and generating sustainable margin. This will be through a blend of direct operational management and outsourcing commercial solutions through effective contract management. The role’s success will also be determined by the effectiveness of the collaboration and engagement the post holder has with other colleagues throughout the organisation.
Specifically, the Commercial Manager will be responsible for overseeing business and leisure sales, revenue generation, product development, and commercial partnerships across our four National Museums. The role has the responsibility for developing and implementing market and business development strategies focusing on maximising opportunities for profit, generating revenue and creating sustainable growth, identifying new market opportunities and determining optimal pricing/yield to balance profit with customer/client satisfaction in the context of a Museum environment.
The role requires a strong skill set in combining analytical rigour and commercial insight. Sound expertise in bringing together numerous data sources and combining these with the collective knowledge of the Directorate Team, driving for real performance insights and commercially sound action plans for the organisation will be a critical strength of the postholder
This is an exciting time for the organisation and our ambitions for building the Museum Service of the future are substantial. As National Museums NI moves through planning to implementing our Master plans, this role will be central to identifying and realising the commercial opportunities that will come as we build our future.
If you believe in Museums as a critical cultural institution; if you believe in contributing to the betterment of our society especially at this time and if you want to be part of great and high performing organisation then we want to hear from you.
National Museums NI is a leading cultural institution and is responsible for ensuring that its significant collection is developed, cared for and accessible to the widest possible audience. Almost one million people enjoy our four museums each year, and through loans, research, community activity and digital programmes we engage a much wider audience than those who physically visit our museums.
We believe that our museums can play an important and valuable role at the heart of society. Through our work we preserve, protect and promote the region’s cultural assets, knowledge and collective memory. We provide shared and trusted spaces to explore who we are and where we have come from. We engage and work in partnership with the public to share stories and care for and present a vast range of objects bringing important cultural, educational, social and scientific ideas to life. We unite the past, present and future; enhance health and well-being; make places more attractive to live in, work and visit; and, create positive economic impact. We inspire present and future generations of pioneers, designers, makers and community leaders. Our museums are loved and trusted public institutions: they provide joy, prompt reflection, and foster curiosity about the world around us.
The Business Support Administrator will play a pivotal role in the Visitor Services team at the Ulster Folk and Transport Museum, delivering an efficient and effective business administration support service for the management team, including management of visitor queries and bookings, commercial opportunities and cash management. They will support with providing a high quality visitor experience to all customers ensuring the highest standard of customer care.
National Museums NI is an ambitious organisation delivering award-winning museum services to more than 700,000 visitors annually. Our mission is to:
National Museums NI was established by The National Museums & Galleries (NI) Order 1998. The organisation receives its core funding from the Department for Communities (DfC), but generates income and sponsorship from a variety of other sources to meet its revenue and capital expenditure needs.
National Museums NI comprises four museum sites: Ulster Museum, Ulster Folk Museum, Ulster Transport Museum and Ulster American Folk Park, and off site storage facilities.
The role of the Estates Officer is to assist the Built Heritage and Capital Projects Manager in the management and maintenance of the buildings and estates assets of National Museums NI to the highest possible standards.
The post holder will, under the direction of the Built Heritage and Capital Projects Manager and in support of the Estates Manager, assist in the implementation of agreed maintenance programmes, oversee all aspects of specified capital works and contribute to ensuring statutory, mandatory and regulatory compliance. The post holder will also be responsible for aspects of the day to day running of the department.
This role is essential to the delivery of National Museums NI’s key corporate objectives at both strategic and operational levels. The role holder will have corporate responsibility as an integral part of the Senior Leadership Team.
The role will be responsible for providing leadership and direction to the finance team, setting the strategic vision and direction of the finance and governance services and providing generalist finance leadership, advice and guidance on all operational issues. The role will also play a key part in the development and realisation of the organisation’s commercial strategy.
We are looking for an Assistant Visitor Services Manager for the Ulster Museum. Under the direction of the Visitor Services Manager, this key post will be responsible for day to day leadership and management of the visitor services team, ensuring the delivery of excellent visitor experience and service standards to all visitors and users at the Ulster Museum. The post holder will provide visible front of house leadership to ensure the quality of the visitor end to end experience and presentation of the museum through continued interface with audiences and staff.
Key responsibilities of the post include:
This post forms part of the wider Ulster Museum Management Team, supporting operations as Duty Manager on a regular basis.